Troubleshooting

For help improving the quality of your anagrams, see Tips for finding better anagrams.

Known issues:

3d blue arrow display problem:

Some early versions of Windows don't display the 3d version of the arrows between the stage buttons properly. This is purely an aesthetic problem. If affected, you may wish to use the black arrows instead. To achieve this, use the Options...dialog.

ATI Device Driver problem:

In rare circumstances, Anagram Genius can trigger what appears to be a bug in the Mobility Radeon display device driver for Windows XP. (It is conceivable that this bug is present in other device drivers provided by ATI.) The symptoms include (with very low probability) the screen going blank and forcing a reboot or Windows catching the error, putting the screen into 256 colour, small screen mode and asking you to save your work and reboot. Once the reboot has completed, Windows tells you about the bug in the driver.  Although severe, if affected the symptoms will happen with very low probability and you will need to use Anagram Genius for many hours on average before the problem will show itself.

This problem can be solved in two ways:

• Switching off the bitmap acceleration routines in the device driver. This is achieved by (1) double clicking on Display in the Control Panel, (2) bringing the Settings tab to the front, (3) clicking on the Advanced button, (4) bringing the Troubleshooting tab to the front and (5) moving the sliding control one click to the left switching off bitmap and cursor acceleration.
• Bringing up the Options dialog in your Anagram Genius program, bringing the Misc display tab to the front and selecting flat black arrows instead of 3d blue ones. (The routine that triggers the error seems to be a Microsoft-supplied routine for rendering bitmaps with transparent backgrounds - these arrows are currently the only component of Anagram Genius that uses it.)